Complaints Policy

Complaint Handling Procedure

Complaints should be addressed to the Managing Director in writing or by email and will be acknowledged within 5 business days. A copy of IAM Advisory’s complaint-handling procedure is available on request from its registered office.

The procedure describes the manner in which a complaint will be handled by the company. The laws of both Jersey and Guernsey provide that a client of IAM Advisory who is an eligible complainant and who at the end of the company’s complaint-handling procedure remains dissatisfied may refer a complaint to the Channel Islands Financial Ombudsman.

Complainants who are eligible to use the Ombudsman service are consumers, micro-enterprises and small charities, and more details may be found at https://www.ci-fo.org/